PayPal Community

I made a complaint to PP and, after 10 days, got this back. Useless. Thanks for contacting PayPal. Your email is very important to us, however, due to coronavirus (COVID-19) safety precautions, we currently have limited customer service staffing. You can always view answers to frequently asked questions on the PayPal Help Center. If you can't find the answers you're looking for in the Help Center please reply to this email and we'll try to get back to you as soon as we can. If your question is about an unauthorized charge, dispute, or claim, please visit our Resolution Center for updates and information. Thanks for being a PayPal customer and thank you for your patience. Thanks, PayPal ... View more

What they do is send something small that costs a lot to send back as they, with me, insisted on a tracking service number to get my refund through PayPal. I have sent a complaint to PP but haven't had a reply yet. ... View more

Great news, well done. I've made an official complaint to PayPal as they seem to just carry on letting the transactions with these scammers go ahead. ... View more

I think we should. ... View more

Yes, have dispute open. They've offered full refund through PayPal but only if I send, wrong, item back. This will cost nearly as much as the refund. They've also offered smaller refund but only if I cancel dispute. Catch 22 really. ... View more

Hi, got sent wrong item (worth about £0.99) and paid £16.00. They've offered a full refund if I send item back which will cost nearly as much as refund. They've offered partial refund if I withdraw dispute first. I have an email address but this platform won't let me put it in my message.    Good luck. ... View more

Hi, exactly what I thought. The problem is they have offered me a full refund if I send the item back (to China). This will cost me as much as the refund. They have also offered me a slightly less refund if I cancel the dispute and I don't have to send the (wrong) item back.  ... View more