Refund while in dispute

[Dicky2sticks]

I have a dispute pending and the company have offered a refund but only if I cancel dispute. Is that ok?

[kernowlass]

@Dicky2sticks 

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.

[Dicky2sticks]

Hi, exactly what I thought. The problem is they have offered me a full refund if I send the item back (to China). This will cost me as much as the refund.

They have also offered me a slightly less refund if I cancel the dispute and I don't have to send the (wrong) item back. 

[kernowlass]

@Dicky2sticks 

Yes but they want you to close the dispute FIRST, once you do you will never hear from them again and won't get your refund.

Tell them you agree to a part refund but they must refund BEFORE the dispute is closed.

https://www.paypal.com/uk/smarthelp/article/how-do-i-accept-or-refuse-a-partial-refund-faq1741