Fraudulent Transaction Dispute Denied

[RDMaynard]

I ordered an item using PayPal Credit. The "seller" sent me an email with a USPS tracking number which indicated that the item had been delivered - 6 days prior to my placing the order! I have not been able to contact the seller, because the email address given isn't valid. PayPal denied to reverse the charge, because of the tracking info, which was somehow faked. Is there anything I can do?

[kernowlass]

@RDMaynard 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[RDMaynard]

Thanks. I'm hoping that this won't be too difficult; the ostensible shipper was the USPS. I have the original email showing the tracking number and screen shot of the delivery "confirmation" from the USPS - I am disappointed that PayPal won't consider these items as evidence.

[Jmoser]

Contact your credit card company and submit a claim. STOP using PayPal as they do not provide fair consumer protection.

[kernowlass]

@Jmoser 

If items are showing as delivered then card companies are refusing claims as well, best to go through paypal with the appeal as per above as lots have been successful that way.