I'm having the same issue - claimed the items were from an American owned company - turns out they are a Chinese company and they make it incredibly difficult to progress this unless you return the goods to them which costs nearly as much as the item. Paypal are next to useless - no reply to my emails, no reply to messages through the messaging system - they say they will reply within 1 hour - I've been waiting for 2 days. I have even put a document together with evidence of this fraudulent company, but still no reply from PP. I've now decided to take this up with my bank. Really disappointed with Paypal!
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