PayPal Community

Hi  @mborjap ,    In Colombia, Pagos Internacionales is handling the local bank withdrawals for PayPal since November 2019.   Please note that registration is required on the first withdrawal, and renewed every 12 months.   If the recipient is an individual, they need to provide one of the following: a copy of Cedula, or Cedula for foreigners, copy of passport or Colombia govt issued ID   You can only link a local bank that accepts the local currency.   I hope this info helps.   Kind regards, Avi   ... View more

Hi @Dhatton83,   I would like to give you a bit of information about what is happening in the background and I'm realizing that this is far from a satisfactory outcome for you.   When you buy from a merchant, an order and a pending authorization agreement for the payment are created with the merchant, and the funds are then being held. Sometimes, there can be a glitch, and orders aren't received, the payment fails or the merchant voids/cancels the order, but nevertheless, the Pending authorization still stands until it expires. This can take up to 30 days and the funds will then be released.   Please check your PayPal activity and your bank account activity, you'd likely see a transaction marked as a Temporary Authorization until the merchant captures payment.   PayPal cannot cancel authorizations. Authorizations will expire and remove from your account and the funds will then be released if the funds aren't captured by the merchant.   If the Pending transaction is marked as "complete", then you can dispute it on PayPal.   On this forum we can't share personal information, if you'd like specific information about your transaction, I would recommend you to go to www.paypal.com/uk/smarthelp/contact-us and use the Message us option.   Thanks, Avi     ... View more

Hi @Axu,   Normally if a withdrawal is declined it takes a few days to process back to your PayPal account but you may have a small charge for the failed withdrawal.   For future reference, you can use this link to check which options are available to you in Colombia to withdraw your money from the PayPal account: https://www.paypal.com/us/cgi-bin/webscr?cmd=%5fdisplay%2dcountry%2dfunctionality%2doutside&dispatch=5885d80a13c0db1f8e263663d3faee8db8175432b4df92754f4b4adb5a123d61   Thanks, Avi ... View more

Hi @brina2749174    Please review the following posts to gain a better understanding about your pending payment:   https://www.paypal-community.com/t5/Payments/Payment-pending/m-p/1944983 https://www.paypal-community.com/t5/My-Money/PENDING/m-p/1986600 https://www.paypal-community.com/t5/Payments/Pending-payments/m-p/1941357 https://www.paypal-community.com/t5/Payments/Pending-payment/m-p/2116731 https://www.paypal-community.com/t5/My-Money/Pending-payment/m-p/1935276 https://www.paypal-community.com/t5/Payments/Pending/m-p/1544029   Thanks, Avi ... View more

Hi @TanithZ    This is a similar post that might help: https://www.paypal-community.com/t5/Refunds-and-cancellations/Cancelled-order-refund-cancelled-removed/td-p/1286141   Please reply to this post if it doesn't help and I will look into it further.   Thanks, Avi ... View more

Hi @Factorymags    I'm sorry you're having to go back and forth with this issue!   I can see that you've already tried chatting with one of our agents - this should have been resolved by a more thorough investigation with the agent after verifying your identity.   Unfortunately, here on the forum, we can't include any identifying details and I have no way to provide you with an email address.   I would suggest that you ask the seller why they are requesting SSN & Tax ID in order to receive a payment and since you've used this service as a seller, you know that this isn't mandatory.   Thanks, Avi ... View more

Hi @Factorymags ,   Thanks for the post.   From the general information you've provided, we can't be sure because we don't know what site you've attempted the purchase on. That said, I don't recall the system doing that ever during checkout, PayPal would normally just decline the payment and then you would contact us and we would check your account to see if the system needs further validation after confirming your identity.   Overall, what you've described does sound like odd behavior. If you'll provide the vendor's name, we could try to duplicate the process.   The correct approach would be to contact us so we can check your account and look at the payment attempt/activity log to see what exactly happened.   Thanks, Avi ... View more

Hi @Chadwick20021    Please review the following FAQs in reply to your questions:   1 & 2: Why is my payment on hold or unavailable? How can I release my payment(s) on hold? What can I do with my personal PayPal account, PayPal Cash account or PayPal Cash Plus account?   3&4. Please allow 5 business days for the money to appear in the bank account.   Thanks, Avi ... View more

Hi @elledeegee    You can only cancel a pending payment that has a "Cancel" link next to it in your Activity.   Please review this FAQ for more details - https://www.paypal.com/us/smarthelp/article/can-i-cancel-a-paypal-payment--faq637   If two charges went through, you’ll need to contact the recipient and request a refund.   Here’s how to request a refund. On the Summary page locate your transaction or click Activity if the payment is older. Click the transaction to find your recipient's contact information. Send your recipient an email asking for a refund. Thanks, Avi   ... View more

Hi  @Dave4POTUS   Regarding your first question, how to set up Recurring payment via Wordpress, please review this FAQ:   https://www.paypal.com/us/smarthelp/article/how-do-i-integrate-paypal-payments-standard-subscriptions-with-woocommerce-subscriptions-ts2098   Regarding your second question about how to enable an option for customers to give you their phone number, please review these FAQs:   How do I create a Customer Service Message? How do I edit my customer service email, address or phone number?   To get 1 to 1 support regarding integrating PayPal with your website, I'd recommend contacting PayPal's Merchant Technical Support.   Here's how to open a Support Account on the Merchant Technical Support Help Center: Go to www.paypal-support.com. Click Log In. Click Log In with PayPal and use your PayPal account credentials. Click Agree and Connect.     Here's how to submit your question to our Support Team: Go to www.paypal-support.com Click Log In. Click Log In with PayPal and use your PayPal account credentials. Click Contact us.  Provide the requested information in the form. Click Submit. Tips: Make sure to add the URL of your website, if this is a site related issue. If you're using a 3rd party shopping cart, select the shopping cart from the list or select "Other," if you're customizing your own shopping cart. Select the "PayPal Shopping Cart" if you're using ours. We recommend that you upload a screenshot of the issue and the source code of the respective page as these details will help the Support Team to provide a faster resolution. After you submit your ticket, we'll send you a confirmation email and a member of our Support Team will be assigned to help you. Our Support Team will contact you by email to request additional information or to provide you with updates. Please respond to any questions in a timely manner, if the Support Team receives no response from you within 7 days, your case will be archived automatically.   * Please note that some features PayPal offers are only available to PayPal Business accounts. You might need to upgrade your PayPal account.   Thanks, Avi   ... View more