Cancelled Transaction

Chadwick20021
New Community Member

A friend had his mother send me some money.  It showed up as pending. We figured it was because she sent it marked business and there was a transaction fee.  So, She sent it again marked 'friends and family.'  That one is also pending. Now we assume it is pending because she never or rarely uses her bank account with PayPal.

1. Why is it pending?

2. How long does it take to finalize and allow me to access the money (remove the pending status)?

3. I cancelled the first transaction by going to the 'tracking number' area.  And it shows 'Cancelled' as the status.

4. How long will it take for her money to be sent back to her bank account from the cancelled transaction?

 

Thanks

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1 REPLY 1

Avi2020
PayPal Employee
PayPal Employee

Hi @Chadwick20021 

 

Please review the following FAQs in reply to your questions:

 

1 & 2:

Why is my payment on hold or unavailable?

How can I release my payment(s) on hold?

What can I do with my personal PayPal account, PayPal Cash account or PayPal Cash Plus account?

 

3&4. Please allow 5 business days for the money to appear in the bank account.

 

Thanks,

Avi

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