PayPal Community

Avi2020 · ‎Apr-21-2020

Hi @TanithZ, Please review the following FAQs for more information about the different statuses of a refund: Common questions about issuing refunds How do I check the status of a payment? What does the status of my payment mean on my PayPal account? Why is my refund pending? Where is my refund? Where can I view the status of the PayPal invoices I send? How do I issue a full or partial refund? Thanks, Avi

Avi2020 · ‎Apr-21-2020

Hi @ssalva1980, Please review the following FAQs: Why is my payment on hold or unavailable? How can I release my payment(s) on hold? Why do I have to confirm my identity to hold a balance with PayPal? Thanks, Avi

Avi2020 · ‎Apr-21-2020

Hi @AWarbis, Please review the following FAQs: What should I do if my PayPal balance has fallen below zero? How do I add money to my PayPal balance? How do I add money to my PayPal balance? For gaining a better idea what caused your balance to go negative, you can download a report showing your current balance and the balance you had on a specific date: Go to www.paypal.co.uk and log into your account. Click Activity near the top of the page. Click Statements in the top right corner. Choose "Activity Export." Select the relevant Date Range. Select one of the file types for download. Click Download. Thanks, Avi

Avi2020 · ‎Apr-21-2020

Hi @harryelliott, 17 characters long sequence does correspond to the length of PayPal transaction IDs. When someone sends you money, you'll get an email notifying you about the payment. This email will normally be sent to the email address that you've used to open your PayPal account. Another way to view your received funds (and the corresponding PayPal transaction ID) is by logging into your PayPal account and looking at the recent transactions or by clicking the 'Activity' tab at the top of the page and clicking on the relevant transaction. Please review this FAQ as it might also help you in locating the transaction: How do I download my PayPal transaction history? You can reply to this message with more details. Thanks, Avi

Avi2020 · ‎Apr-21-2020

Hi @Chambera, Please review the FAQ - What should I do if my balance is negative? Thanks, Avi

Avi2020 · ‎Apr-21-2020

Hi @ALANWYLIE, So sorry that you've had such a bad experience trying to contact us and that your funds from a sale on eBay are still not available!!! It might be helpful if you could review the following information that will explain why your funds are temporarily held: https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=4155 https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-from-a-sale-on-ebay-not-available-immediately-faq1377 https://www.paypal-community.com/t5/Selling-on-eBay/ebay-payment-to-my-paypal-is-on-hold-for-21-days/td-p/646858 Due to protective measures against coronavirus (COVID-19), we currently have limited Customer Service staffing, so waiting times may be longer. Many thanks for your patience! Avi

Avi2020 · ‎Apr-20-2020

Hi @MarkPremiere, You'll find all your recent transactions under the Activity tab regardless of whether you've paid using your personal or business checking account. These FAQs might help you in accessing our different reports: How do I download my transaction history or activity? How do I find a monthly statement of my account activity? Thanks, Avi

Avi2020 · ‎Apr-20-2020

Hi @Susan1984, These are a few FAQs that might help you with your current issue: Why is the order status pending? Why is my payment from a sale on eBay on hold? How do I check the status of a payment? Please also review this thread https://www.paypal-community.com/t5/Payments/Payment-pending/td-p/1844565 Thanks, Avi

Avi2020 · ‎Apr-20-2020

Hi @Sakib1111, There might be a number of reasons for this issue. 1. There's a limitation on your account - please check How can I remove sending, receiving and withdrawal limits? 2. This might be a temporary issue and will resolve without you having to anything - just try again in 24 hours. 3. There might be an issue with your bank account details. Make sure that that the details you've entered into your PayPal account match exactly the details held by your bank. You can try removing and adding your bank account again, this sometimes resolves this issue. Please also have a look at the following resource: https://www.paypal-community.com/t5/Payments/Sorry-we-weren-t-able-to-complete-your-payment-at-this-time/td-p/1530783 Thanks, Avi

Avi2020 · ‎Apr-20-2020

Hi @Dave541, Thank you for your question. It's not entirely clear if the issue is with your recipient's withdrawal to their credit card or with their PayPal account. On the face of it, this sounds like a delay with a withdrawal to the credit card. If your transfer has completed successfully and you can see it in your PayPal accounts Activity page with a status of 'Completed,' I would say that the issue isn't on your end. You can recommend your recipient to contact PayPal or have a look at these FAQ: All about transfers You didn't mention where your recipient is located. Please check this website to see if they are able to withdraw to their card by selecting their country of residence: https://www.paypal.com/us/cgi-bin/webscr?cmd=%5fdisplay%2dcountry%2dfunctionality%2doutside&dispatch=5885d80a13c0db1f8e263663d3faee8db8175432b4df92754f4b4adb5a123d61 Kind regards, Avi

PayPal Community

Re: Refund Query

Re: Payment missing

Re: Help

Re: transaction code

Re: Negative Balance

Re: Payment on hold after goods received and feedb...

Re: Record of payments with multiple accounts?

Re: Payment pending

Re: Sending money

Re: Transaction not Receivable