Gabriel_PP

Hi @mcbros  Thanks for using our community forum We are currently expierecing some issue with our Button tool, but we are working to get this sorted. Please note that the issue seems to be intermittent (in some cases), so may I ask you to keep trying, while we release a solution? Apologies for the inconveniences, ... View more

Hi @malhayek  Thanks for using our Community Forum, It seems that the code is not completed, where did you get this from?  Here you have some examples of HTML buttons: https://developer.paypal.com/docs/paypal-payments-standard/integration-guide/sample-code-landing/   Examples: https://developer.paypal.com/docs/paypal-payments-standard/integration-guide/html-example-subscribe/     Thanks,   ... View more

Hi @cressida2  Thanks for using our community forum I am sorry to hear that. Would you mind providing me the steps to reproduce the issue? Code of your buttons? Thanks,   ... View more

Hi @tanyadan79  Thanks for using our community forum,   REST Credentials CLIENT and SECRET:   How to get your REST Credentials?   In order to get the REST API credentials (Secret and Client ID) please do the following: - go to https://developer.paypal.com/ - on the top right corner click "log-in into Dashboard" - use your PayPal/Developer credentials to login - click on Dashboard - "My Apps & Credentials" - from the "APP name" menu choose your App and click on it In here you can see all the details and credentials. Please NOTE that to check for LIVE credentials you have to click on the top right corner switch (LIVE/Sandbox) the LIVE button. Also it could be that the client ID is correct but you are pointing to Sandbox instead of Live or viceversa: Sandbox: POST https://api.sandbox.paypal.com/v1/oauth2/token Live: POST https://api.paypal.com/v1/oauth2/token     Thanks, ... View more

Hi @Jodes123  Thanks for using our community forum We are currently expierecing some issue with our Button tool, but we are working to get this sorted.   Please note that the issue seems to be intermittent (in some cases), so may I ask you to keep trying, while we release a solution?   Apologies for the inconveniences, ... View more

Hi @letternanda  Thanks for contacting PayPal,   You need to set up your Auto Return URL in here (login to your PayPal account):  LIVE: https://www.paypal.com/us/cgi-bin/webscr?cmd=_profile-website-payments Sandbox: https://www.sandbox.paypal.com/us/cgi-bin/webscr?cmd=_profile-website-payments     How to enable auto-return: https://developer.paypal.com/docs/classic/admin/checkout-settings/#auto-return-the-buyer-to-your-web   I hope this helps, Thanks, ... View more

Hi @ISKCONSV  Thanks for using our community forum Yes, we have at the moment an issue with our Button Tool.  We are working to get this sorted, in the meantime, could you please trying using another Browser/device? As the issue seems to be intermittent for most of our merchants. Once again, apologies for the inconveniences, ... View more

Hi @shortrees  Thanks for using our community forum We are currently expierecing some issue with our Button tool, but we are working to get this sorted. Please note that the issue seems to be intermittent (in some cases), so may I ask you to keep trying, while we release a solution? Apologies for the inconveniences,  ... View more

Hi @cmuk723  Thanks for using our community forum,   Apologies for the delay,   I have tried to reproduce the issue, but I am not able to. Were you able to get this sorted? If not, could you please provide the HTML code of your button? Thanks and apologies,  ... View more

Hi @aziendadamos  Thanks for contacting PayPal,   Would you mind opening a ticket to our Merchant Technical Support: https://www.paypal-support.com/s/?language=en_US.  Click on the "Contact US" button at the bottom This way, we could have a look at your integration and verify your profile settings together. I will try to pick up the ticket myself. Thanks, ... View more

Hi @JessicaMaguire    Thanks for contacting PayPal,   You need to set up your Auto Return URL in here (login to your PayPal account): https://www.paypal.com/us/cgi-bin/webscr?cmd=_profile-website-payments   How to enable auto-return: https://developer.paypal.com/docs/classic/admin/checkout-settings/#auto-return-the-buyer-to-your-web...   I hope this helps, Thanks, ... View more

Hi @luke_10_10  Apologies for the delay, Could you click on the Contat Us Button at the bottom, please? Thanks, ... View more

Hi @jupebox    Thanks for using our PayPal community forum, This the error :   errorcode 10565 shortmessage "Merchant country unsupported." longmessage "The merchant country is not supported." severitycode "Error" Caused by calling a method "DoDirectPayment" The error 10565 (this is a blocking error): The error you received is related to the fact that during the checkout process you are calling a method that is not allowed for your PayPal configuration, the method is DoDirectPayemnt and allows merchants to take card payment's detail directly from their web site. This method is only allowed for customers in UK, US and Canada that enabled Website Payments Pro. If you wish to upgrade to PRO, please contact our Customer Support Agents and keep in mind that there is a monthly fee involved.   Link to contact them: https://www.paypal.com/uk/smarthelp/contact-us   If not: If you developed your integration on your own then use a different method to charge the payments as DoDirectPayment is not available for your account, while if you are using a third party solution then you need to check with them any available payment module that does not use the DoDirectPayment method. Eventually you can check with Braintree, a PayPal company, if they have a solution for your country. Here is the Braintree contact page: https://www.braintreepayments.com/en-ie/contact Would you mind changing your PayPal module? Thanks and apologies, ... View more

Hi @tvhs    Thanks for using our community PayPal forum,   Unfortunately, using the same button, this is not possible. You would have to create 2 separate buttons and set up different return URLs, apologies. Ref:https://developer.paypal.com/docs/paypal-payments-standard/integration-guide/Appx-websitestandard-htmlvariables/#shopping-cart-variables   return Optional The URL to which PayPal redirects buyers' browser after they complete their payments. For example, specify a URL on your site that displays a thank you for your payment pag Thanks, ... View more

Hi @davshev    Thanks for using our PayPal community forum,   May I ask what is the error message? Also, you can activate your PDT feature in here: (login to your PayPal account) https://www.paypal.com/us/cgi-bin/webscr?cmd=_profile-website-payments   Thanks,   ... View more

Hi @geoxis    Thanks for using our PayPal community forum,   Ref: https://www.paypal.com/in/smarthelp/topic/PAYMENTS   This might be related to the fact that there are some restrictions for India ,the INR currency (only for local payments) and the USD (or any other) currency (international Payments only) Just to clarify, USD transaction is not allowed between Indian buyer and Indian seller account. In order to receive payments from Indian buyers, it should be in INR, but you can receive USD payments from other countries. Please note that Indian domestic payment must be exclusively made in INR currency. INR currency can only be process by Indian domestic payment only. International customer who tried to make payment to an Indian merchant need to process the payment in currency other than INR (example USD). Solution: For International Payments -> USD currency For Local Payments -> INR currency. So, if the merchant/seller is from India and the buyer is from India as well (as this is the case), you can only pay in INR. The merchant must offer another option for you to pay in INR.   I hope this helps,   Thanks, ... View more

Hi @abhisheq6u    Thanks for using our community forum,   Would you mind providing the steps to reproduce the issue? URL of the error page? Are you using INR or USD as your currency? Are you testing from India?   Thanks,     ... View more

Hi @J7Macuacua    Thanks for contacting our community forum,   Have you tried this link, to verify if your PayPal Account Optional feature is enabled?  (login to your PayPal account): https://www.paypal.com/cgi-bin/customerprofileweb?cmd=_profile-website-payments   If the issue persists, Would you mind opening a ticket to our Merchant Technical Support: https://www.paypal-support.com/s/?language=en_US   This way, we could have a look at your integration and verify your profile settings together. I will try to pick up the ticket myself. Thanks, ... View more

Hi @greenfirfe    Thanks for reaching out,   Would you mind providing your Website and the steps to reproduce a purchase? Which PayPal Product/module are you using? Is there a button at the bottom of the checkout page where your buyers can "Create an Account"?   Thanks,   ... View more