Hi @rdbateman,
Welcome to the community and thanks for posting.
When you report that you have received an item that is not as described, we will generally ask you to return it. It has to be returned in the same condition in which you received it. This means that you should not alter or try to repair the item but if there is an issue when it arrives we would take that into account. Once you have returned the item, you can claim back the shipping cost with us https://www.paypal.com/ca/for-you/shop/refunded-returns .
Rachael
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