PayPal Community

Hi @Batmanhush,    Welcome to the PayPal Community! If you're unable to view messages through your Resolution Center, I recommend clearing your cache and cookies through your browser settings or accessing your Resolution Center using a different device. If the problem continues, please contact customer support for further assistance. Support can be reached by first logging into your account and then visiting our Contact page to view the available support options. A teammate will gladly help you with accessing your dispute messages.   I hope this helps.   -Derrick  ... View more

Hi Alj4,   Thanks for reaching out for support. Typically the decision to permanently limit an account is final, meaning the decision cannot be changed. However, if you have additional questions regarding your account status, I recommend logging into your account and visiting our Contact page to view the available support options. A teammate will gladly review the limitation.    Take care,   -Derrick ... View more

Hi Andrews01,   Thanks for reaching out for assistance. From the situation described, it sounds like your purchase may have been made as a "Guest". Guest transactions won't show up in your PayPal activity, but PayPal support can still help you dispute the transaction. For further assistance, please log into your account and visit our Contact page to view the available support options. A teammate will gladly help you with the dispute.    Take care,   -Derrick ... View more

Hi @Neyshie,   I'm sorry to see that you've been unable to transfer funds to your bank account. After reviewing the screenshot provided, I can see that our security system does not recognize the device that you're logging in from. To resolve an issue of this nature, we recommend turning off any VPN services, attempting your transfer from a different device/browser, or waiting 24-48 hours in between attempts. We hope this helps and if the problem continues, please visit PayPal's contact page found at the very bottom of our website to reach a representative who can help.    Thank you,   -Derrick ... View more

Hi @Nimbusaragon,   I apologize for the frustration this process has caused. We can certainly help update the name on your PayPal account as long as you have legal documentation verifying your name has been changed. In order to speak with customer service about updating your name, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.   Thank you,   -Derrick ... View more

Hi @Omarxxhell,   Welcome to our community, and to answer your question, you do have the ability to use both your PayPal balance and a credit card to complete your transaction. PayPal will use the amount in your PayPal balance first, and then charge the remaining amount to your card. The process is fairly simple but if you have any issues completing your payment, please feel free to contact PayPal support for assistance.   -Derrick   ... View more

Hi @Mctaggartapril1,   Welcome to our community! To address your concern, I can say that if anyone is requesting that you purchase a gift card in order to receive a payment, they are not a legitimate buyer. I would highly encourage you to move forward with a different buyer if possible, If needed, you can also find some information on suspicious emails here.    I hope this helps!   -Derrick ... View more

Hi @Jeffnker0117,   Thank you for taking the time to post your concern, and I'm sorry to hear that your payment is currently on hold. From the details mentioned in your message it doesn't sound like any tracking information can be provided, and if the sender does not have a PayPal account, the option to "confirm receipt" will not be available. With this in mind, the payment will be held for the full 21 days, and as soon as 21 days have passed, the amount will be made available. I understand this may not have been the answer you were hoping for, and apologize for the inconvenience this hold has caused.    -Derrick ... View more

Hi @JC2020,    Welcome to our community, and I'm sorry to hear you're having a hard time transferring money. In these situations, it's best to contact customer support directly, as there may be a security issue preventing your transfer from completing. If needed, you can reach customer support by clicking Contact and then "Call Us" at the bottom of the PayPal website. Support is also available through Facebook instant message or Twitter direct message.   -Derrick ... View more

Hi @mishakachina,   If you'd like, there is an option to opt-out of our marketing emails and promotions. The option is in your notifications tab if you have a Personal account. In your notification settings, there's a "Marketing preferences" section which will be visible here, and by clicking "choose what you'd like", you can then "Unsubscribe from all" marketing emails.    I hope this helps!   -Derrick ... View more