hmmm... received this today.. ''Thanks for bringing this issue to our attention. We’re glad to have the opportunity to review your concerns. We have received your claim and are currently conducting research in order to resolve your claim. We will make every effort to resolve your claim within 30 days, but some claims may require additional time.'' really do not understand the need to 'research' the claim.. it is a claim for a payment made for a flight booked recently for december this year. monarch is gone, what is there to research individually on a claim?
... View more