Question... I have never done a "chargeback" on a credit card. I paid for an order with a Chinese vendor that I've been trying in vain to cancel the same day the order was placed to no avail. After reading how PayPal has handled these types of claims, I am not optimistic that this is going to be an easy or successful endeavor. I made an online purchase on 6/8, thinking it was a U.S. vendor (my foolish assumption). I immediately checked the payment went it went through on my PayPal acct, realized it was an overseas vendor, and proceeded to try to cancel the order immediately for the next 3 days with the vendor. They got my request (I have an email from them) PRIOR to processing my order or shipping anything, but they put me off and stalled... it was very apparent. I then filed a case with PayPal's resolution center, asking for a full refund as the items had not shipped. PayPal's resolution center said they contacted the vendor and I would need to wait until 6/21/2020 before anything can be done. Today, 6/14/2020, I received an email from the vendor stating my order was shipped on 06/12 and gave me a link to the Chinese Shipping Co. 17Track (which only shows a package was handed off). The vendor then said 2 of the items I had ordered were not included - that they could refund those items (so they were fully aware I had asked for a refund, but shipped what they had anyway to avoid the PayPal case!). But they gave conflicting info, saying they could refund - but it would take one week; then saying they couldn't refund - that I would need to contact my bank and cancel "it" and then they could refund me. I called baloney... they could easily send a refund - even a partial refund now, since they claim to have shipped the rest of the order - via PayPal immediately and respond to PayPal's claim (as I know PayPal sent them a message). I don't feel like dealing with this for the next few months. What a lesson. I wish I hadn't fallen for the advertising. Really feeling foolish. I don't want their crap and I don't trust this company at all. They have no integrity. I just want my $ back. I don't feel like playing this game. I only wish PayPal would help, but it doesn't sound very hopeful here from what others have posted. I paid using my PayPal Credit account. I pay that account balance each month using my personal checking account. I have not paid the charge yet as the charge was just within the past week. I believe PPC is now with Synchrony Bank. I was told I cannot contact Synchrony Bank with a complaint because I filed a case with PayPal (I didn't know how else to even go about this). Does anyone know how I to proceed with this? Should I contact Synchrony Bank instead, regardless of PayPal telling me I can't because I filed the claim with them/PayPal instead of PayPal Credit? Should I contact Synchrony Bank and request a chargeback? I'm not even sure how you do that! Thanks.
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