PayPal Community

It's because Synchrony handles Paypal Credit. It's not your browser.  7 days ago when called Paypal Credit the message was  at the start of the recording was "can't access any information on any account".  Yesterday Paypal Credit Chat was also very slow.  The entire Synchrony system is still having major problems after 8 days.   I attempted to pay bill over the phone and it was rejected. I attempted to pay bill again over the phone   - with the same checking account and during chat and the chat agent said "didn't go through" The Paypal Credit buttons returned once again and I paid online. I checked today expecting a second returned check fee and found out second attempt to pay over the phone did go through and I paid twice. So I am getting a check for the overpayment via snail mail in 15 days - (maybe, maybe not) BTW if you don't use the automated system to pay and use a agent, the charge is $10 to use a real person.   I canceled Paypal Credit. Never going to use it again - ever. ... View more

You need to cancel your Synchrony custom credit card for Paypal  Credit because they are the worst run credit company ever. I've just canceled my Paypal Credit because for 7 days Synchrony systems were down and at one point when you call them up 7 days ago the message was they couldn't access ANY account. There was no button on Paypal website for Paypal Credit. No access to any account via phone.    Just warning you. ... View more

Using the same bank, the one that I had the rtn's check charge dropped and expecting a second rtnd check charge - well that went through. So I paid twice. Man of man, thing are slow at Snychrony. But getting the refund on the overpayment was easy via chat and it said: "I've sent you a check for your credit balance refund amount of $439.23. Please allow 7-15 business days"   Well oh gee, seeing just how "awesome" these "wonderful" "panda" business is so far - will I get a check in the mail in 25 days?  I doubt it.   It might take months, if ever. That just show how "confident" I am about Synchrony's "awesome" and "wonderful" systems are. ... View more

Jul 22 Got a call from Paypal credit says the check was rejected even tho' have plenty money to cover $439.  Paypal buttons are no up. Went into chat. Got a one time courtesy to drop the $29 returned check charge. By this time I had $420 in paypal account to pay off, and the remaining with normal way I pay.   It has been a horrible time. I expect to get another $29 rtnd check charge in a few days. from this morning try to use a different bank. ... View more

Paypal should sever Synchrony from itself. This is not the first time this has happened. In 2017 it was 19 days that there was no button to pay off Paypal Credit and Paypal Smart Connect..   Synchrony is the absolute worst company ever to deal with. Paypal is merely one of their many clients.   7.16.21 Fri Paypal credit and Smart Connect buttons  gone. But was able to get through on the phone after 20 min at Synchrony to pay off bills. 7.17..21 Sat Synchrony said at start of call recording that there was "NO ACCESS TO ANY ACCOUNT" 7.18.21 Sun Was able to cancel Paypal credit card with zero balance but unable to cancel Paypal Smart Connect and was told to "call back in 2 hours". 7.19.21 Mon Was charged $1 on Paypal Smart Connect for a financial charge. 7.20 21 Tues Canceled Paypal Smart Connect and had a one time courtesy to drop the $1 charge   Synchrony is charging late fees to people who are unable to access accounts via PayPal nor via the phone. The last option being snail mail. Sounds like underhanded usury for enhanced revenue to me. BTW, the automated system to pay bill  is back up but unable to pay with another credit card, if you use an agent then it is a $10 charge to use an agent. I was not charged due on 7.16.21 because the automated system was down.    Paypal should stop using Synchrony since this has happened before for 19 days in 2017.   ... View more

Wow! Thanks!!! Got a link for Smart Connect also? ... View more

Wow! That works! This is just for credit and not for Smart Connect. Thanks!!! ... View more

"Synchrony appears to have repaired the issue" Oh hell no they didn't. Last time in 2017 it was down for 19 days.   07.16.21 Fri : Realized no button on Paypal site to pay off credit and Smart connect, both "managed" with  the worst reputation of all, Synchrony Bank. Tried MySynchrony but the url  was also down. I got lucky and was able to wait 25 minutes on the phone to pay off SmartConnect & credit bill. 07.17.21 Sat : Just called up for **bleeping** retentive purposes and at the start of the call, the recording said  "unable  to access any account". Great. Snail mail then. 07.19.21 Mon Still no button on Paypal. Called to cancel Smartconnect/Credit cards since payments did go through and had zero balance on both. I was able to cancel the credit card but not SmartConnect. Was handed off to a supervisor who informed me to "call back in 2 hours" to cancel SmartConnect.  Oh that's so fkg awesome.    So unable to give you a phone number in text, let's see if I can hide it in an image. <Removed>   This is the snail mail address: POB <Removed> Oralando FL <Removed>   I plan to just not use paypal anymore and use a regular credit card because Paypal knows that Synchrony is FUBAR and continues to employ them. Paypal and Synchrony obviously don't GAF about their customers.   ... View more

No, it has not been solved at all.  Your "solve" is not working. The following does not work: You can make payments online, by phone, or by mail. To make payments online, log into your PayPal account, then select PayPal Credit. You'll then be transferred to the Synchrony Bank servicing site where you can make one-time payments, or have the option to set up recurring payments. To make payments by phone, call Synchrony Bank a[Removed. Phone #s not permitted] Mon-Fri 8am-11pm ET, and Sat-Sun 9am-9pm ET. To make payments by mail, use the payment address provided on your billing statement.   ______________________________________________________________________ There is no button to pay bill for Paypal credit that is through synchrony which has been down for days. Called synchrony at direct yesterday a[Removed. Phone #s not permitted]and the message was "unable to access any account" not just mine. Today synchrony.com is back up but still useless because when I go to https://www.synchrony.com/find-account.html and type in PAYPAL, it returns me to your site which of course still has no button to pay off credit card.  Synchrony is FUBAR and paypal should sever relationship with Synchrony since it is the worst credit card company in the world. ... View more

21 days now. ... View more