PayPal Community

Hi @Temp20220615ab and @Kiarra1,   That's a great question. The good news is that you are eligible to earn 3% cash back when you use the PayPal Cashback Mastercard to send money to other PayPal users on your PayPal account. Please note that there are fees associated with sending money using a card. You can find the Rewards Program Terms at the bottom of this page. I hope you find this information useful!   - Marina ... View more

Hi @akrho10, That's an excellent question. If you're referring to a dispute, you can find the case details in the Resolution Center by clicking on the case ID. If you're referring to an account limitation, you can visit the Resolution Center and select Go to Account Limitations for more information. It's best to use the PayPal website instead of the app to ensure you have full functionality when viewing the Resolution Center.   I hope this helps!   - Marina ... View more

Hi @Gaston655, Welcome to PayPal's Community Forum! I'm sorry to hear that you're having trouble receiving payments. It sounds like you may be referring to a PayPal.Me link. If so, I've included some information from our Help Center that might assist you with this: How do I receive money with PayPal.Me? How do I confirm my email address?   If you're still running into issues after reviewing those articles, it would be best to contact our Customer Support team directly. I hope this is resolved for you quickly!   - Marina ... View more

Hi @Temp20220615,   Thank you for posting your question in the Community. I can understand how that would cause some concern. Based on what you've described, it sounds like you're being asked to complete an additional security challenge to log in. To help prevent unauthorized access, our internal security system reviews every action for patterns or unusual activity. For that reason, we typically recommend logging in from a secure internet network using a familiar device and avoiding VPNs or public Wi-Fi.   Phone numbers aren't always compatible with our system, and you may run into issues if you're using a prepaid phone or VoIP service. If the phone number on your account isn't visible when you're prompted to complete the challenge, that usually means we're unable to send a code via SMS to that number. You'd be asked to add a different one to complete the verification, but please keep in mind that the name and address associated with your PayPal account must match what appears on your phone billing statement in order for our system to send the text. This prevents any random number from being added to the account. If you continue encountering issues receiving a text to your phone, it would be best to contact our Customer Support team directly.   I hope you find this information useful!   - Marina ... View more

Hi @canselmi,   Welcome to PayPal's Community Forum! I can certainly understand your concern. Customers can send you payments using the email address or phone number associated with your account, but in some cases, they may just want a way to get in contact with you if something goes wrong with the sale. With that being said, we do provide education on our website for common scams to look out for. What are common scams and how do I spot them? Scams on Craigslist and Other Classifieds Websites Minimize your losses with Seller Protection I hope you find this information useful!   - Marina ... View more

Hi @yamarjeet288,   Thanks for taking the time to share your question. I know it would be concerning to see a payment deducted when you didn't receive the service from the merchant. In that situation, it would be best to contact Vultr directly. If they are unable to help, you can file a dispute through your PayPal account. I hope this is resolved for you quickly!   - Marina ... View more

Hi @mooseacres, Welcome to PayPal's Community Forum! I can certainly understand wanting to use your bank account. At this time, PayPal accounts in New Zealand can only use their PayPal balance or a card to send money. If you haven't already done so, I'd recommend linking your debit card instead. I apologize for any inconvenience this has caused.    I hope you find this information useful!   - Marina ... View more

Hi @boomhauer,   Thanks for your post. I'm sorry that the shipping charge wasn't added to one of your orders. For account-specific assistance, I'd recommend contacting our Customer Support team directly for this to be further investigated.   I hope this is resolved for you quickly!   - Marina ... View more

Hi @Thommo77,   Thank you for posting your question in the Community. I'm sorry to hear that the merchant cannot find your order in their system. In that situation, you can file an "Item Not Received" dispute, which doesn't require a refund date to investigate. Here's a Help Center article that should guide you through the process: How do I open a dispute with a seller? I hope this is resolved for you quickly!   - Marina ... View more

Hi @Shellamadre, Thanks for your post. I'm sorry you're running into issues converting your balance to another currency. Depending on how you want to withdraw your funds, there may be a minimum amount required. For example, GCash requires at least 500 PHP to Cash In. If you've completed all of the steps in our Help Center to convert the funds into Pesos and you're still unable to withdraw the balance, I'd recommend contacting our Customer Support team for assistance.  I hope this helps!   - Marina ... View more