PayPal Community

Hi @mikonohikari, Welcome to PayPal's Community Forum! I'm sorry you're running into issues with your account. If you have yet to confirm your identity, that may be the reason you're having trouble transferring your money. I have included some information from our Help Center that should guide you through that process: How do I confirm my identity?   I hope this helps!   - Marina ... View more

Hi @Derankincoming,   Thank you for posting your question in PayPal's Community Forum. I'm sorry to hear that you were unable to complete a purchase using PayPal Credit. Based on the message you received, it sounds like the decline occurred through Synchrony Bank. I'd recommend reaching out to their Customer Support team by using the contact options here.    I hope they can provide a bit more guidance on your issue.   - Marina ... View more

Hi @Pammy621,   I'm sorry to hear that you're having trouble contacting our Customer Support team to update your dispute. If you're unable to reach an agent using the support option on our website, I recommend sending us a private message on Facebook or a direct message on Twitter. I hope this is resolved for you quickly!   - Marina ... View more

Hi @Vladimmerr,   Welcome to PayPal's Community Forum! I'm sorry you're having trouble using your card to complete a purchase. From what you've described, it sounds like our internal security system might have detected a higher-than-usual amount of risk associated with those transactions. When that happens, not all payment methods may be available to use. I have included a Help Center article that shares some troubleshooting tips that might help you with this in the future: Why won't my payment go through?   I hope you find this information useful.   - Marina   ... View more

Hi @sky-king,   Thank you for posting your question in the Community. I'm sorry to hear that you've been trying to resolve this issue for the past 6 months. Depending on the country the recipient is located in, they may need to complete our Customer Identification Program in order to hold a balance in their PayPal account. If they are having any trouble with that, I'd recommend that they contact our Customer Support team directly for assistance.   I hope this helps!   - Marina ... View more

Hi @Astid1, Thanks for your post. Refunds will always be sent back to the original payment method that you used. In the event that the card has been closed, your card issuer determines how the funds will be processed. If you have a new card with the same financial institution, they might transfer the refund to your new card. However, I'd recommend reaching out to your card issuer directly for more information about your refund. I hope you receive your funds soon!   - Marina ... View more

Hi @melastimosa,   I can certainly understand your concern. If you've added and confirmed a card, it sounds like your account has already been verified. However, you are welcome to contact our Customer Support team directly if you'd like this to be further reviewed.   I hope you have a great day!    - Marina ... View more

Hi @Brownbabydol,   Thank you for posting your question. I'm sorry for any frustration this situation may have caused. When adding money to PayPal, it can take 3 business days to receive the funds from a bank account. In general, if the transfer has not yet completed, our system may try to recover a negative balance by charging your bank again. Since this is an automated process, regrettably, it isn't something we have the ability to stop. If both transfers go through, that means you'd have a positive amount in your PayPal balance. If that happens, you can leave the funds in your balance or withdraw them at any time. I hope this is resolved for you quickly!   - Marina   ... View more

Hi @LoafofSkye,   Thank you for your post. I understand how concerning that might be. If you've verified that your card information is currently up to date and the cards do not need to be confirmed, it sounds like you might be hitting our security system. Please understand that depending on the risk associated with some transactions, not all payment methods will be available. Here's a Help Center article with some troubleshooting tips that might help: Why won't my payment go through?   I hope you find this information useful.   - Marina ... View more

Hi @Lady-bug and @MrJay2022,   Thank you for posting your question in PayPal's Community Forum. I have included some information from our Help Center that should guide you through this process. It is important to keep in mind that subscriptions or automatic payments you may have set up with a merchant have their own individual preferred payment methods, which can be updated as well. Here's how: What is my preferred payment method and how can I change it? What is an automatic payment and how do I cancel or update one?   I hope you find this information useful!   - Marina ... View more