PayPal Community

PayPal_Marina · ‎May-26-2021

Hi @Emmyteese, Welcome to the PayPal Community! If you're referring to Pay in 3, the subsequent payments will be made on the same date every month. While there is no option to change that date, you can make additional payments towards the balance at any time. If you're referring to PayPal Credit, you can set up Direct Debit by clicking on PayPal Credit in your Wallet. I have included a few Help Center articles that may help: How do I make a PayPal Credit payment? What is PayPal Pay in 3? I hope you find this information useful! - Marina

PayPal_Marina · ‎May-13-2021

Hi @Kayla_h, That certainly is concerning. It sounds like you are referring to money being transferred from your bank to the PayPal account balance. If that's the case, your bank would be the only one with the option to do a stop payment. It typically takes 3-5 business days for PayPal to receive funds from a bank. If your bank is unable to complete a stop payment, the good news is that you should have the option to transfer the money to your bank once the transactions clear. I hope you find this information useful! - Marina

PayPal_Marina · ‎May-12-2021

Hi @HD505, Thank you for posting on PayPal's Community Forum. I'm sorry you're having trouble changing your address through the PayPal app. There are a few different troubleshooting steps you can try. You can delete the app and reinstall it, try to change the address on our website instead, or try adding your new address first and removing the old address afterward. If you're still running into issues after that, it may be best to contact our Customer Support team for further assistance. You can find our available support options by clicking the Contact link at the bottom of any PayPal page. I've included a Help Center article that can guide you through the process of adding your new address: How do I add, change, or remove a postal address on my PayPal account? I hope this helps! - Marina

PayPal_Marina · ‎May-12-2021

Hi @MohammadMH, Welcome to the PayPal Community! I understand you have questions about sending and receiving limits. Here are some Help Center articles that may help: How do I remove send and transfer limits? What is my receiving limit and how can I remove it? I hope you find this information useful! - Marina

PayPal_Marina · ‎Apr-30-2021

Hi @Nitronub, Welcome to PayPal's Community Forum! The best way to track a package is by using the shipping carrier's website directly. If you have questions about the tracking number, contacting the seller is the fastest way to get your answer. However, if you need us to step in, here's a Help Center article on how to file a dispute through PayPal: How do I open a dispute with a seller? I hope you receive your item soon! - Marina

PayPal_Marina · ‎Apr-30-2021

Hi @yuckyrat, Thank you for posting on our Community Forum. I'm sorry to hear that you've had trouble completing a purchase with your PayPal balance. Sometimes YouTube asks to set up an automatic payment in order to purchase a movie on their platform. An automatic payment allows the merchant to charge you whenever you complete a purchase through their website, without requiring you to log into PayPal each time. You can use your balance, but you may be asked to add an alternative funding source for future transactions. Here's a Help Center article with a bit more information: What is an automatic payment and how do I update it? I hope you find this information helpful! - Marina

PayPal_Marina · ‎Apr-30-2021

Hi @GuyNeedingHelp, Welcome to the PayPal Community! I'm sorry to hear that you're waiting to receive the funds from a recent direct deposit. It sounds like you've taken the appropriate steps in contacting our Customer Support team for this to be further investigated. As soon as an update becomes available, you should be notified via the primary email address registered to the account. I hope this is resolved for you quickly! - Marina

PayPal_Marina · ‎Apr-30-2021

Hi @Wayneross, Welcome to the PayPal Community Forum! I can understand your concerns about receiving an email requesting information. If you are unsure if the email came from PayPal, I'd recommend visiting the Resolution Center. We will notify you of any limitations on the account there. If it turns out that the email is fraudulent, I've included some information from our Help Center on what you can do next: How do I report a fake PayPal email or website? I hope this helps! - Marina

PayPal_Marina · ‎Apr-17-2021

Hi @whiskei, Welcome to the PayPal Community! Refunds are automatically sent back to the original payment method that was used. Typically, if the account number is the same, most financial institutions have no issue adding the credit to the new card. However, I would recommend reaching out to your card issuer directly for more information on their policies. If they reject the refund, the money would be placed back in your PayPal account balance. I hope you find this information helpful! Marina

PayPal_Marina · ‎Apr-17-2021

Hi @tu3232, Thank you for your post. I'm sorry to hear that you are running into issues providing information in the Resolution Center. In that case, I would recommend clicking Contact at the bottom of the PayPal website and choosing the option to Message us. You will have the ability to upload documents directly in the Secure Message Center and be directed to a representative to ensure your information has been received. I hope this helps! Marina

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