PayPal Community

Hi @lucy007    Thanks for contacting PayPal,   Would you mind opening a ticket to our Merchant Technical Support: https://www.paypal-support.com/s/?language=en_US   This way, we could have a look at your integration and verify your profile settings together. I will try to pick up the ticket myself.   Thanks, ... View more

Hi @maayanlevison    Thanks for reaching out to us,   I am sorry to hear that you are having issues closing your account.   More information regarding closing a PayPal account: ref: https://www.paypal.com/uk/smarthelp/article/why-can't-i-close-my-account-faq534   Would you mind contacting our Customer Support agents to verify the requirements explained above?   Please contact us directly by sending us a message here and click Message us, and one of our customer service teammates will assist you.   Thank you for your understanding. Apologies for the inconveniences, ... View more

Hi @Robbie3003    Thanks for contacting PayPal,   I have tried to reproduce the issue, but the button seems to be working for me. Also, the button used on the main page of your Website, seems to have a different "hosted_button_id"; would you mind checking that, please?   If the code generated by our tool works in here: https://www.onlinehtmleditor.net/ (you can copy/paste the HTML code and test it); then the issue is related to the editor used on your site. Maybe, they are using a container/div or something that is disrupting the code of the button.   Thanks and apologies, ... View more

Hi @Carrie26    Thanks for contacting PayPal,   There seems to be a limitation for the accounts involved. It needs to have some settings configured in order to start to receive payments as the country involved has a different way to manage incoming payments. Please contact our Customer Service/Business Support team to get this sorted.   At the moment, we currently have limited customer service staffing due to COVID-19. Please contact us directly by sending us a message here and click Message us, and one of our customer service teammates will assist you.   Thank you for your understanding. ... View more

Hi @luketto    Thanks for posting your question on our community forum,   Basically, you would get this type of error when you are using a Payment method that is not allowed on your country.   The error internally, would look like this: "401 - UNAUTHORIZED_PAYMENT"   When you receive the error "401 - UNAUTHORIZED_PAYMENT" it means that something in your REST API request is not passed correctly referring to the payment method.   The payment method can be "paypal" for payments with a PayPal account and cards (only managed by PayPal checkout page where the buyer has to fill-in his card details on PayPal and not on your website) or "credit_card" for direct card payments where the buyer can provide his card details directly on your website (not on PayPal checkout). This last method is only reserved for PRO accounts in Uk, Us and Canada.   But as your account is not PRO (not from UK, US or Canada) you will receive this error. Pass the value "paypal" instead and you will able to process account card payments correctly as the buyer will log in into his/her PayPal account that will use the card already added in it or will be offered, where available, the Guest Checkout with card.   Here a link with all the details: - https://developer.paypal.com/docs/api/payments/#payment_create - https://developer.paypal.com/docs/api/payments/#definition-payer   payment_method enum The payment method. The possible values are: credit_card. Credit card. paypal. A PayPal Wallet payment. pay_upon_invoice. Pay upon invoice. carrier. Carrier. alternate_payment. Alternate payment. bank. Bank. "intent": "sale", "payer": { "payment_method": "paypal" }, "transactions": [ { "amount": { "total": "30.11", "currency": "USD",   If you need further information, please open a ticket to our Technical Department in here.   Thanks, Was my post helpful? If so, please give me a kudos!       ... View more

Hi @jonnytm    Thanks for contacting PayPal,   Would you mind opening a ticket to our Merchant Technical Support: https://www.paypal-support.com/s/?language=en_US This way, we could have a look at your integration and verify your profile settings together. I will try to pick up the ticket myself. Thanks, ... View more

Hi @Cstrong    Thanks for contacting PayPal,   I am sorry to hear that,   By the information provided, it seems that there's an issue with your eCommerce or they editor they are using. Sure, you can test the button online in here: https://www.onlinehtmleditor.net/   Have you also tried creating the button manually? instead of using our tool? Ref: https://developer.paypal.com/docs/paypal-payments-standard/integration-guide/html-example-buy-now/   Maybe that eCommerce is adding a 'container/div' or some sort of code (css or similar) that is blocking the button to display correctly. Would you mind checking with their technical support?   Thanks, ... View more

Hi @1_hard_target    Thanks for contacting us,   Yes, unfortunately we are having some intermittent issues when people are trying to access this feature. Some people were able to get them after some attempts.   However we are working together with the department handling this feature to get this sorted as soon as possible.   I will try to update this thread once I get a workaround or solution for this matter.   Apologies for the inconveniences, ... View more

Hi @PatrickConway    Thanks for contacting us.   My first advice would be to create a Business account (or upgrade your personal account). This will give more solutions regarding processing payment/donations within your Website/Business.   Ref: https://www.paypal.com/us/smarthelp/article/how-do-i-upgrade-my-paypal-account-type-faq900   We do offer a solution within your PayPal profile, where you could create a Donation button and add on the step 2 of this process a list of "programs" (reasons) for the donor to add when making a donation using the button.   Button tool: https://www.paypal.com/cgi-bin/webscr?cmd=_button-management   Thanks, ... View more