Has anyone solved the problem of PayPal automatically converting a payment to the primary currency, even when you have your preferences set to not convert foreign currencies? I received a payment in CAD which was automatically converted then a large fee deducted.

I have scanned existing questions but not found a solution.

I can't contact PayPal because I am overseas and the phone number provided is toll free in New Zealand. There is no person on the chat, only a useless automated system.