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PayPal Help Community

Receiving payments as a merchant? Purchasing as a buyer? Sending and receiving personal payments? Th...

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MTS Community

Technical support for Merchants integrating PayPal.

18478 Posts

I have not received what I paid for from inckwp, Co.,Ltd has anyone purchased from this company?

On 19th November I ordered Christmas Lights which were widely advertised on Facebook for my little Church. I paid over $80 US converted to £68 UK and PayPal paid this from my account. 2 days ago, a SMALL package arrived with two boxes inside. One...

Auto-cashback to high yield savings feature with PayPal's Cash back Mastercard credit card?

I noticed on the website https://www.paypal.com/us/digital-wallet/rewards it mentions rolling cash back into the high yield savings account to build savings. However it does not seem like this is a feature that is present with the PayPal Cash Back Ma...

Webhooks not firing in sandbox mode - Simulator works fine

I have created two webhooks for my platform that are making sure that a user has initiated and finished the PayPal merchant onboarding (in a multi-party system). One webhook listens for the event "Customer merchant-integration seller-onboarding-initi...

Refund refused on broken item received in transit. Buyer protection failed

I received an item which appears to have been quite badly broken by the courier. Couldn’t work it out with the seller so I claimed a refund, sending any appropriate information I had. Have been refused a refund twice (I appealed after the first time)...

Activity Report does not work

I have tried to access the activity option but the transactions keep loading, has anyone else had this problem?Can someone from the PayPal team help us fix this?

Charged £0.33 for test sale of £1 on my new site. Why 33%?

I'm setting up my new ecommerce site and got my partner to buy a test item on my site for £1.00 I only received £0.67. The sale was directly from my website which is on Wix Surely PayPal don't charge 33% for any purchases do they.? Please explain w...

login without password

Logging into my older account without a phone number. I am out of states and i dont have my us phone number anymore, I tried to use my current number but thats not accepted. Anyway i can contact support over email or get around the phone number verif...