E bay buyer sent payment to wrong email address

bridie
New Community Member

I am awaiting a payment from a ebay buyer but payment has been sent to the wrong email address.  Will I still be able to receive payment through my new email address

 

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2 REPLIES 2

PayPal_Andy
Moderator
Moderator

bridie-  Well, you certainly can receive the payment at the correct email address, but a couple of things will need to happen first.  You'll want to communicate with the buyer about the situation, and have them cancel the payment; they'll have a button next to their sent payment. Then they can resend to the right email, or you could invoice them to make sure there's no problems.

 

Andy

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brionesdominga
New Community Member
Hello, I have had the same problem. I just sold a Home Cinema Set on eBay and the buyer paid on the wrong email: Please tell me the exact step by step process on resenting the payment to the right email address thank you very much!!
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