E bay buyer sent payment to wrong email address
bridie
New Community Member
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Oct-08-2011
01:54 PM
I am awaiting a payment from a ebay buyer but payment has been sent to the wrong email address. Will I still be able to receive payment through my new email address
2 REPLIES 2
PayPal_Andy
Moderator
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Oct-10-2011
04:49 PM
bridie- Well, you certainly can receive the payment at the correct email address, but a couple of things will need to happen first. You'll want to communicate with the buyer about the situation, and have them cancel the payment; they'll have a button next to their sent payment. Then they can resend to the right email, or you could invoice them to make sure there's no problems.
Andy
brionesdominga
New Community Member
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Dec-20-2011
08:10 AM
Hello, I have had the same problem. I just sold a Home Cinema Set on eBay and the buyer paid on the wrong email: Please tell me the exact step by step process on resenting the payment to the right email address thank you very much!!
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Why has Notification of Payments emails changes? in eBay and PayPal (Archive)
- Seller gave wrong email in eBay and PayPal (Archive)
- Paypal email address in Fees (Archive)
- Please help - eBay closed case in seller favor - PayPal won't open dispute in eBay and PayPal (Archive)
- Why Paypal can't confirm an updated address???? Help in eBay and PayPal (Archive)