Community Chat 7/13/2011 - Now Closed

[PayPal_Adrian]

Hello everyone!

Join the PayPal Community Forums moderation team in our weekly Community Chat on Wednesday, July  13th, from 4 to 5 PM CDT (2-3 PM PDT). 

Our moderator staff will be here to answer your questions regarding PayPal - or just to get to know you.      This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic."  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

See you then!

Adrian

[PayPal_Adrian]

Ha!  I have a soundboard app on phone that includes Kirk yelling "Khaaaaaaaaaaaaaaaaaaaan!"

[PayPal_Olivia]

That would be a great error message sound on a computer.

[sandypurins]

Hi everyone!

Just a quick flyby post with a couple questions...

1) When a seller issues a full refund using the "Issue Refund" link shortly (within a few hours) after the payment was sent, does PayPal still retain the fixed fee portion of the payment?  I ask this because some eBay members have posted that the entire PayPal fee including the fixed fee portion (30 cents) was refunded when they refunded the payment within 24 hours.

2) How does PayPal know when an eCheck payment has cleared?  Does PayPal receive some type of automated response from the bank?

-Sandy

[PayPal_Adrian]

Sandy -

Good to see you!

1) The fixed fee is always retained.  If PayPal revereses the payment immediately (which can happen), we generally waive the entire fee.  If they received it back through some quirk of the system after refunding on their own, though, more power to them!

2)  Basically, yes.  There's a number of other systems involved that are shuttling funds to and fro, and in between there, when we do finally get a notification that they've failed or arrived, we take the appropriate action.  The notification itself could be said to technically come from a number of places.  It just all depends on how.... detailed... you want to be

Adrian

[PayPal_Andy]

The Weekly Community Chat is now closed! 

We would like to thank our participants for their....err....participation and we would ask that you all proceed in a calm and orderly fashion toward the exits located to the fore and aft of the craft.  Thank you for flying PayPal Community Help Forum Airlines and we'll see everyone next week!