Thunes (PayPal Mpesa)

[denisnzomo]

Hi, community.

I recently made a withdrawal and after the normal 2 hrs, I received a message saying, "Transaction could not be completed, please contact us." I have contacted thunes support through an email but I have got no feedback yet. The funds are deducted in my PayPal account but not received in my Mpesa account and I don't know what else to do. Help, please.

[kernowlass · Accepted solution]

@denisnzomo 

You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Tabbydave3]

Hi I am un able to withdraw money from my account yet two days ago I was able it keeps telling me that the transaction was not possible

[Annvn]

I just withdrew money from my paypal to mpesa account it has already been deducted but it’s not on my mpesa account it’s been more than 5hours now.What is going on?

[Eliazo]

I made a withdrawal from PayPal to mpesa it's past 1 week now and I haven't received my money in mpesa and already the money in my PayPal have been used

[Joycemethu1]

Did you receive have the same issue

[BestEconomist]

@Eliazo Did you ever get help with this issue? I am also having same problem, made a withdrawal on October 31 and to date (November 7) its still pending. Thunes is not replying to my emails

[xploit92]

I made a deposit of Ksh 600 that never reflected on my PayPal yet it was deducted from my Mpesa balance

[Mbugua254]

@xploit92 Hello, did you manage to resolve your issue? And if you did how did you go about it? I am currently having the same issue where I transfered money from my mpesa account to paypal, the amount has been deducted from mpesa yet its not reflecting in my paypal balance.

[loreenmumbi793]

I withdrew money to mpesa only to realise the line was not in service. How do I reverse the funds back to paypal