I recently made a withdrawal and after the normal 2 hrs, I received a message saying, "Transaction could not be completed, please contact us." I have contacted thunes support through an email but I have got no feedback yet. The funds are deducted in my PayPal account but not received in my Mpesa account and I don't know what else to do. Help, please.
We're sorry to hear about this concerning situation. It would be best to contact M-Pesa directly and request them to send the funds back to your PayPal account.
