Re: Sorry, we are not able to process your request. Please try again later

sbghaseo
New Community Member

Just like so many other people in here, I'm trying to add my bank account, but every time I get the message "We're sorry. We're not able to process your request right now." no matter what account I try to link it to. This wouldn't be a problem if PayPal didn't change their rules when it comes to stream tips now requiring a verified account. Now I have a payment that's just sitting in limbo where I can't accept it because you won't let me verify my account. You're a garbage company with the worst customer service I've ever seen.

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1 REPLY 1

PayPal_RebeccaN
Moderator
Moderator

Hi there @sbghaseo

 

First of all, welcome to the PayPal Community Forum! 

 

I am sorry to hear you are having issues while trying to add your bank account to your PayPal account, I appreciate this must be concerning.

 

If you have any account limitations, it may not be possible to add a bank account until these limitations are resolved. To view any account limitations, please visit your PayPal Resolution Cente and select 'Go To Account Limitations'.

 

It is important to ensure this bank account has your own name registered to it. More information can be found here: Why can't I link a bank account to my PayPal account?

This could also be a security block. I would suggest waiting for 72 hours before trying to add your bank again. After 72 hours, please try and add your bank via the PayPal website rather than the app. Please also avoid using any VPNs. 

If this does not work, I would suggest reaching out to our customer service team directly. 
To contact our Customer Service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 
You can also contact us via Facebook PM or Twitter DM's. 
For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal

 

I hope this helps, have a nice day! 
Rebecca

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