I can't remove my preferred payment card

lotfy0120
New Community Member

I've been trying to remove my card from Paypal but it says that I must change the preferred card when paying online to another card, which I don't have another card at the moment, so I want to remove it for now

 

Does anyone know a solution to this problem?

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @lotfy0120

Welcome! Sorry to hear you've run into some road-blocks removing your card. Have you tried cancelling any active subscriptions / billing agreements? That might do the trick. Otherwise, I'd recommend reaching out to our Customer Support for further assistance. 

 

Good luck!

 

 - Jon K


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