why is paypal stuck in an endless loop confirming identity

tworivers665
New Community Member

I am trying to pay somebody for services they rendered via paypal. I have their invoice, I have their email address and they wish to be paid via paypal. I go through the "send money" to somebody and everything seems fine until i get to the confirm my identity via an SMS message to my phone. I click ok, I get the code, I enter the code. Then Paypal says on screen "identity confirmed" and BANG! I am back to the confirm identity choice screen, select SMS or Call Me. I have tried both, I cannot get out of this loop and complete the payment even though Paypal reports my dientiy was confirmed. is it broken?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@tworivers665 

 

Try clearing your cache / history or try another browser or device.

Secondly if using the app try using the website instead.

Failing that contact customer services and see if they can help.


Advice is voluntary.
Kudos / Solution appreciated.
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DrumDrummy
Member
Member

Its a bug apparently... no idea when they will fix it. Really annoying.

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