to G-XCHANGE. And I don't know where my money is now? It's not showing in Gcash.
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Hello @Lala88,
Thanks for joining the PayPal Community Forum!
I understand you sent money to G-Xchange when you meant to send it to GCash. GCash is owned by G-Xchanged, so transferring money between GCash and PayPal can show as G-Xchange. When connecting the two accounts, you'll need to ensure your legal name, email, and phone number match on both accounts.
If a transfer doesn't go through successfully, it's a good idea to check if your account is in good standing by reviewing your Customer Identification Portal and Resolution Center. After that, if the money still hasn't been deposited in your GCash account, please reach out to GCash. Since the transfer is initiated through them, they'll be able to troubleshoot more for you.
I hope this helps and you can locate the money soon!
- Meghan
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