Wrong account number when linking a bank

Truong_Vo
Contributor
Contributor

I accidently input my card number instead of account number when linking a bank in order to withdraw my money. The transfer has been labelled as completing right after I clicked progress. It has been 3 days. What should I do now? Thanks in advance.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Truong_Vo 

 

If it fails to transfer then it should bounce back to your balance.

Allow 5-7 days and if no sign of it then contact customer services for a trace?

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378


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kernowlass
Esteemed Advisor
Esteemed Advisor

@Truong_Vo 

 

If it fails to transfer then it should bounce back to your balance.

Allow 5-7 days and if no sign of it then contact customer services for a trace?

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378


Advice is voluntary.
Kudos / Solution appreciated.
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Truong_Vo
Contributor
Contributor

Thanks for the advice. I decided to give it more time because it was Lunar New Year when banks stopped working for a week in my country.
Back to your solution, every time I tried to contact support, the chat replies "I'm sorry, but no Customer Support Agents are available at the moment. Please try again later or browse the
PayPal Help Center for answers to frequently asked questions."

Do you know when is an ideal timestamp to contact support? I think it is time zone problem but I can try to be flexible.

Thanks in advance. @kernowlass 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Truong_Vo 

 

When customer services are available would depend on which country you are in and which area in the worlds customer services deal with your area. If you click contact and then select the phone option it should show what times they are available for you.


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