Withdrawal issue

[SerahI]

I need assistance. I got paid by merchant two days ago and issued a withdrawal, someone the system must have done it twice because one should completed and the other refused. I also received an email saying that my money is on its way to the bank but now, I cannot find the transaction history that shows completed in my PayPal transaction list and no email from them. Should I be worried?

[pkkh · Accepted solution]

Hi @SerahI 

Thank you for making a post. 

I see you've questions about a withdrawal that you tried to make. Any withdrawal that goes through will be reflected in PayPal activity page. Try to log in using a computer and check once if you're able to find the transaction. If the withdrawal did not go through and the transaction is in pending status, it means it is being reviewed for security reasons which can take up to 72 hours. If the status is completed, then it might take 5 business days for the payment to reflect in your bank account. If you do not see any of these and do not see the money in your balance, contact PayPal directly so that they can take a look and help you with the transaction. 

Regards,

Punith 

[SerahI]

Thank you very much for your response. It is helpful