Still haven’t got my money for refund

[SiimV]

On the 7th of July I issued an refund, paypal says its refunded but the money has still not entered my bank account. Money also isnt in paypal account. Its been almost 2 months and paypal support doesnt help.

[JOHNANDMONICAGU]

Good morning, could you please update us on whether you received your money or not?  on the same situation here.   This is BS...

[PayPal_Bindu]

Hello @JOHNANDMONICAGU and @SiimV 

Thank you for writing in the PayPal Help Community!

I understand your concern about the refund not reflecting in your bank account. when a refund is issued, the money will be added in your payment method. If you paid with your bank, the money will be added to your bank account in 3-5 business days. It may take longer depending on your bank's processing time. As you've not seen your refund even after 2 months, please chck with your bank first and then contact PayPal team to submit a request about the missing refund. You can see the contact options to reach the support here. 

Best wishes,

Bindu