Shipping address

mestefan
New Community Member

Hi there,
I have a question. Is it possible to request to remove or change the shipping address from the transaction details that are sent to the customer when payment is done? 

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1 REPLY 1

PayPal_Bindu
Moderator
Moderator

Hello @mestefan 

 

Congratulations for your first post in the PayPal Help Community!

 

I see you're looking to update the shipping address for the payment you've sent. You cannot change the shipping address for a completed payment. As the payment is already sent, you can contact the merchant to request a refund. Once the payment is refunded, you can re-initiate the payment again with the correct shipping address. 

 

I hope this information helps,

Bindu

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