Shipping address
mestefan
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Posted on
Oct-17-2023
11:39 PM
Hi there,
I have a question. Is it possible to request to remove or change the shipping address from the transaction details that are sent to the customer when payment is done?
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Transaction Inquiry
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Oct-19-2023
08:13 PM
Hello @mestefan
Congratulations for your first post in the PayPal Help Community!
I see you're looking to update the shipping address for the payment you've sent. You cannot change the shipping address for a completed payment. As the payment is already sent, you can contact the merchant to request a refund. Once the payment is refunded, you can re-initiate the payment again with the correct shipping address.
I hope this information helps,
Bindu
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