Sales that I made from Beatstars are nowhere to be found here in PayPal

[jemerzmiles]

I made 3 sales in Beatstars. The Status said it's complete. The Buyer said he was charged for it. Yet, PayPal still doesn't have the money that I got from the sales. Neither Does my Beatstars wallet. But IIRC the payment directly goes thru PayPal. Am I missing something here that I don't understand? Or there's a problem in PayPal's end?

[PayPal_Bindu]

Hello @jemerzmiles 

Thank you for joining the PayPal Help Community!

I see you're worried about the sales made from Beatstars not reflecting in your PayPal account. Have you linked your PayPal account to receive the payments from Beatstars? If yes, please check that your PayPal account is verified and have a confirmed email address with no pending actions to receive payments processed from the sales. You will not be able to perform certain tasks like sending/receiving money, if there's any pending actions in your PayPal account. You can review this in the resolution center or in the notification tab of your PayPal account. 

When a payment is made to your PayPal account, you will always be notified the details of the payment/sale via email by PayPal. If you haven't received any notification about the payments, it means that your PayPal account is not linked to Beatstars to receive the sales. I would suggest you to contact Beatstars team to check this further. 

Hope this information helps you,

Bindu