Refusal to release money

[Olusegun98]

My account was permanently limited in January and my money was withheld for 180 days in case any dispute was filed against me, when the time lapsed, I contacted PayPal regarding the removal of my money, I was told I could only give instructions for the money to be transferred to another PayPal account and I was assured the money was 100% eligible to be transferred. I provided the instructions and after having to check in severally, I was informed I need to provide another account without being given reasons why the account i provided cannot receive the money, I have tried to find out why as the account is a valid PayPal account and it is difficult getting a trusted account, but I have been receiving various responses from different customer service agents with all of them refusing to address my concerns, in fact I was told my account was going to be closed at some point, all I have done is ask for my money.

[kernowlass]

@Olusegun98 

In your country you have to add a credit visa card to receive funds and allow the auto-withdrawal of those funds once the card has been confirmed.

https://www.paypal.com/eg/legalhub/recpymt-full

[Olusegun98]

I cannot add any payment information because I am no longer in the country where I created this account. My account has also been restricted but I was informed that I can transfer my money to another paypal account, I provided proof of address, valid identification and letter of instruction for this and I am being told to look for another account and give another letter of instruction with no reason why the trusted account I provided won't work, this is an account that is registered on paypal.

[kernowlass]

@Olusegun98 

Unlikely you can transfer the funds to another paypal account that is not registered in the same country as your old account.

[Anas181]

Any updates did u get ur money back???

[Ridox01]

It sounds frustrating and concerning that you're experiencing difficulties retrieving your funds from PayPal. I will advise you if you can message the support, copy the below message and send it to them. --- Dear PayPal Support, I hope this message finds you well. I am writing to follow up on my ongoing issue regarding the release of funds from my permanently limited account. As per our previous communications, I was informed that my funds could be transferred to another PayPal account after the 180-day hold period ended. Despite providing instructions for the transfer, I have encountered repeated obstacles and have been informed that I need to provide an alternative account without specific reasons as to why the initially provided account cannot receive the funds. This has been a source of great frustration and confusion for me, especially as I have attempted to comply with all requested actions in good faith. I kindly request a thorough review of my case and a transparent explanation as to why the transfer to the initially provided account cannot proceed. It is crucial for me to resolve this matter promptly and fairly, as the funds rightfully belong to me. I appreciate your attention to this matter and look forward to your prompt response. Best regards, [Your Name] --- This response maintains a polite tone while clearly expressing your concerns and the actions you expect from PayPal. Adjust the details as necessary to accurately reflect your situation.

[kernowlass]

@Ridox01 

Re-read my first reply, they cannot access funds from ANOTHER COUNTRIES paypal account.

Even customer services cannot do that as has been proven enough time over the years.

[MAinapickle]

What happened? Any updates? I'm in the same situation.