Refund from paypal not arrived

Destiny-Di
Contributor
Contributor

My account shows that a vendor has refunded paypal and also paypal has refunded my credit card but it is nowhere to be seen in my bank account, this was supposed to have happened on 16th June 22, 48 days ago.

This has put me off using Paypal now

How do I get some resolution with Paypal ? The phone number is useless and messaging... just communicating with machines all the time.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Destiny-Di 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
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Destiny-Di
Contributor
Contributor

Thank you for your help x

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