Hello, I have an account that I registered a long time ago and have never used it. But a few days ago I had the need to withdraw funds from the freelance site to PayPal. However, when I tried to do this, the payment was rejected almost immediately. The payment did not even reach my account. The transaction list is empty. I contacted the freelance support first, but they said that there are no problems from their side.
Most likely, the problem is that in the account I specified only 1 letter of the last name and the full name. I still have an opportunity to make changes by changing 1-2 characters, as I see it. However, this will not be enough for me. I also have one of my cards linked to the account. What do you advise to do in such a situation?
I suspected that there might be something wrong with my account. However, I would like to know if it is possible to fix this without creating a new account. I'm ready to upload the documents if needed, but I don't see any verification buttons in my account.
