Problem with holding money

[kristiniak]

Hi, have someone else problem with holding money ? 
It shows me, my payments will be hold for 21 days, and for earler get my money i need update my order status, but there is just option to "Add tracking data"... but thats donation money from my stream... and to get my future funds i have to fulfill ridiculous conditions like 

• Receive €144,34 EUR from sales
• Have no disputes for 48 more days 

....pls, can someone help me how to get my money.. i dont sell anything, like i said, all money are from my stream as donations..

Thanks so much for any help

[PayPal_Ayesha]

Hello @kristiniak and @Anes1111 

Welcome to PayPal Community Forum and thank you for posting!

Welcome to the PayPal community and thank you for your post. 

I am sorry to know about the payment hold on your account. I know how important it is to have funds at the right time. PayPal may place a hold on funds for a variety of reasons. Whenever you receive the payment via goods/services you’ll have access to your pending payment after a maximum of 21 days, to ensure a safer and more secure environment. Here's a Help Center article on Why my Payment is on Hold. If you want to avail the funds on your PayPal account, please check this link How to Release my Payment on Hold. If you do not sell or provide any service then you will have to wait for given period of time. If you need any help on this, please reach out to our customer support team through the available contact options on our website.

@Anes1111 I understand your concern about the frozen account and I know how important it is to have your account running smoothly. Please check your Resolution Center to see if you have received any notifications about your account status. When we place a limitation, an email is sent to explain the reason for the limitation and what needs to be done to resolve the problem. In most cases, you can find options to resolve the limitation in the Resolution Center. If you need any help, you may reach out to our customer support team through the available contact options on our website for further assistance. Support is also available through Facebook private messages or Twitter direct messages. 

Good Luck,
Ayesha