Payment made by Paypal but not received by store.

[Umslopogaas]

Trying to make a purchase, Paypal payment appears to go through ok but store does not register payment.

[PayPal_Siobhan2]

Hi Umslopogaas, 

Thank you for contacting the PayPal Community Forum and welcome as a new member!  

Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise.

- Siobhan 
 

[Umslopogaas]

The store has since verified the error and is making a refund.
Many thanks, Trevor.

[Paypal_Ashley1]

Hello @Umslopogaas, 

Thank you for your response. This is wonderful news and I am glad the store has resolved this. Should you encounter additional issues, please know we are here to help.

Thanks!