PayPal paid my recurring bill from the wrong account. This caused my bank account to overdraw.
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This payment has not changed for two years but all of a sudden, last month, PayPal paid it from my checking account instead of the credit card, which is my default payment for all payments on PayPal as well as for that particular bill. There were no issues with the credit card. I had plenty of credit and there were no credit freezes in place.
I contacted PayPal and they admitted that they **bleep** up. The rep assured me that since the payment was still pending in my bank account, she could cancel it and it would charge correctly to my credit card. This did NOT happen. It still debited from my bank account. Luckily I caught it while it was still pending to fund that account to cover the debit. I did not have sufficient funds to cover that bill because I was in no way expecting to pay that bill from my checking account.
There was no offer to compensate me for the hassle or my panic. I was told I would have to call back if I received an overdraft fee from my bank. PayPal would provide a letter telling the bank that they would cover the overdraft fee. I was miffed that I'd have to call back IF this happened. Luckily , it didn't happen.
Overall terrible customer service and unreliable payment service. Now every month I will be nervous that they won't pay correctly. I have all of my utility payments set up with PayPal. I need to find a new payment service but is there another that utilities will accept for automatic payment or one I can trust?
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Recurring Payments

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