Scam recurring payment

[nhaqueoi]

I have had two fraudulent payments taken from my UK bank account via my Santander bank debit card to a payee listed as "Paypal *Ding/Ezetop. They have been set up as recurring payments. They were probably taken in USD but after foreign exchange they show as £16.66 and £3.33.

I have no relationship with any  company with a name like that and never use my debit card for purchases. Obviously the payment wasn't related to my PayPal account but did go to a PayPal account. How can I find out more about this payment and seek redress?

thanks for any help

[PayPal_Ajay1]

Hello @nhaqueoi  

Welcome to PayPal Community Forum and thank you for posting!

I understand your concern about the unauthorized transaction on your account. You can refer to this article to understand how you can report an unauthorized transaction www.paypal.com/cshelp/article/help136 . Incase, you have been informed by the team after investigation that there has not been any unauthorized transaction and you are unsatisfied with the response I would recommend you to contact our customer support team through the available contact options so that our advisors can investigate the case and help you accordingly. You can connect to your Support Team by clicking the contact us option at the bottom of PayPal page.

Regards,
Ajay

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