No cancellation option for Pending Payment / Order Placed but canceled (out of stock)

yigitera
Contributor
Contributor

I bought an item and paid it in Paypal, then merchant mailed me that the item is no longet in stock and canceled my order but the payment I made looks pending(order placed). I checked and ther eis no way of canceling it, I am also unable to reach a customer agent, god knows why... When can I get my money back from pending ? and as a second question I am unable to see this pending payment in my Paypal app in the phone I can only see it on the website. Why is that ?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@yigitera 

 

When you pay a company then it is often pending or awaiting authorisation until that company processes your order and captures the pending payment.

If they don't process the order and capture that payment then the pending status times out at 30 days post-payment and returns back to your funding source.


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kernowlass
Esteemed Advisor
Esteemed Advisor

@yigitera 

 

When you pay a company then it is often pending or awaiting authorisation until that company processes your order and captures the pending payment.

If they don't process the order and capture that payment then the pending status times out at 30 days post-payment and returns back to your funding source.


Advice is voluntary.
Kudos / Solution appreciated.
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yigitera
Contributor
Contributor

Thank you very much!

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