Money not received by person I thought I’d sent it to - someone I’d sent to before

[KazED1]

I made a transaction (family & friends) a few days ago to someone who was listed as someone I sent money to before.

They have said they didn’t receive it.

I have now sent £0.01 to their actual email address to test it and they have received that.

When I have researched in the background, it seems to have gone to a different email address and person with the same name.   I don’t know anyone else by this name.

paypal just say it’s an authorised payment. I have sent a message to the email address but no response.

Any advice or help.

[kernowlass]

@KazED1 

If you sent it as friends/family then your only hope is if you funded that payment via a credit card then contact your card issuer and see if they will chargeback for you?

[KazED1]

Thanks.  The credit card company aren’t being very helpful.  I think the person on the chat hadn’t a clue what he was talking about.  He told me my issue was with PayPal.  And when I challenged him, the connection ended!