How to change the default currency when sending payment?

kieric
Contributor
Contributor

Hi, I currently live in Canada and I'm making many payments in USD everyday. I would like to change my default currency for sending payment (not receiving payment) to USD. I have looked up the solution for this on Paypal community and I found out that I have to contact Paypal support to help me with this. However when I contacted them (via Help center) I was told by an agent that the default currency will be the local currency of my card and they can't change that. I am not satisfied with this answer because I have found many solutions here mentioning that this thing can totally be done on Paypal end (like the one from this link https://www.paypal-community.com/t5/Transactions/Paying-in-a-different-currency-on-app-is-not-allowi...)

Please help me!

P.S This is the message from Paypal customer support

"The default currency when you are sending money will reflect the currency associated with your country of origin.

PayPal is not able to change the default currency. You will select the currency you wish to send the payment in if it is not CAD."

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3 REPLIES 3

PayPal_Meghan
Moderator
Moderator

Hello @kieric

Welcome back to the PayPal Community! 

I'm sorry to hear that you didn't receive the support you needed when trying to update your credit card's currency. The currency associated with a bank account cannot be changed, but it can be changed for a card. Since contacting through the website didn't yield the results you were looking for, one of our Social Media teams might be able to help. We have Customer Support through private messages on Twitter (X), Instagram, and Facebook as well as the website's 'Contact' link.

I hope this helps and that you're able to update your card's currency! 

- Meghan


If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. While browsing, feel free to reply if you see a question you know the answer to. Our Community Users make the PayPal Community Forum! 
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Snowonton
New Community Member
I'm dealing with the same issue now because paypal shows me the amount i paid but on my bank statement is a different number due to the currency exchange rate. Like my card is USD account and I'm paying in USD , but paypal just for no reasons show me my local currency then proceeds to show me to "buy usd" knowing fully that my card is an USD ACCOUNT. So yea, there is my rant. They need to fix this because it creates more problems for no reason and then we as customers have to resolve those problems that they created in the first place and no sign of changing it.
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feelvo
New Community Member

I'm having the same problem here, trying to connect to a Live Support Agent, but the chatbot always tells me that there are not any available at the moment. 

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