Having trouble sending money because I keep getting denied

luannanderson
Contributor
Contributor
I keep getting denied every time I try to send money
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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@luannanderson 

 

Some information would help if you want advice...

 

new account or new problem ie sent funds before?

funding source being used?

is it confirmed?

does the name and address on the bank or card match your paypal account information?

are you trying to use your paypal balance?

countries/currencies?

have you confirmed your email address?

have you verified your paypal account?

payment type ie friends/family or goods/services?


Advice is voluntary.
Kudos / Solution appreciated.
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luannanderson
Contributor
Contributor
I posted a question about getting denied and you asked for more details. Everything has been verified. I have sent money to this address before. It has just been denied the last day. All day long
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kernowlass
Esteemed Advisor
Esteemed Advisor

@luannanderson 

 

Thank you for answering 2 of my 9 questions.


Advice is voluntary.
Kudos / Solution appreciated.
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PayPal_Ayesha
Moderator
Moderator

Hello @luannanderson,

 

Welcome to PayPal Community Forum and thank you for posting!

 

I am sorry to know that you're having issues while sending payment and I understand this can be frustrating. Payments can often be blocked or declined if we detect any unusual or suspicious activity. Our security program considers a variety of factors at each transaction/activity to keep you safe for your account in the future. In this case, I would recommend you to try again at later time by clearing cache and cookies or try using different browser or device to see if that works. Here's the Help Center Article to know some of the reasons why your payment could have been declined.

 

Regards,
Ayesha


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