Goods and services chosen by mistake

[Gilly61]

Paid by goods and service by mistake, should have been friends and family been charged £44 fee 

money was refunded minus the £44 fee, can I get this refunded? 

[kernowlass]

@Gilly61 

If you were paying a seller then you would need to use the goods/services option.

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his paypal fees and negates your buyer protection at the same time.

You would also not be able to open a dispute apart from one citing an unauthorised transaction but that would be automatically closed as you did authorise the initial payment.

Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation.

[Gilly61]

thanks for your reply 

it is a family member I was sending money too, I forgot to change from goods and services to friends and family.

can I get the fees returned? 
I am aware of the correct way to use PayPal it was a genuine mistake.

[kernowlass]

@Gilly61 

Your best bet is to contact customer services and ask them if they will refund it as it was a mistake?

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Gilly61]

Customer service replied that it can not be refunded! It was a genuine mistake, thought PayPal would have better customer service and support.