Exchange provider paypal instead of my card issuer

Botam
New Community Member

On at least my last two automatic payments, the paypal exchange rate was used (the rate is insane btw) even though I went through settings on all my automatic payments and set my card issuer to be used for currency exchange. Luckily, it's not a big amount of money, but it does make me wonder if paypal is intentionally ripping off people or is it something I'm missing.

 

Where can I report this and ask for a refund, funny enough, not from a seller, but from paypal and ask for these transactions to be processed again using my selected exchange rate provider.

 

Tried the bot, it couldn't help and couldn't transfer me to a human agent as noone was available apparently.

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