Difficulty with resolution centre

[June78]

I paid via Paypal  for a transaction as a guest. The payment is not listed on my account and I have not been able to raise a dispute on the resolution centre because of this. I have tried to phone customer service with no success.  The company is not giving me a refund. So what do i do now?

[kernowlass]

@June78 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.

You ''may'' not have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you OR opening a dispute if you are covered by buyer protection.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--help378
OR
2. Contact your card issuer for a chargeback.