Declined transfer

[Tshepi-S]

I have tried to withdraw my pay pal balance for 3 weeks with no success only getting the following message: Right now, we’re not able to transfer the funds to your bank. “Right now, we’re not able to transfer the funds to your bank.” I have successfully transacted with pay pal before with the same account and linked card. What do i do to retrieve my pay pal balance.

[shan06]

Hi @Tshepi-S 

Thanks for your post and welcome to PayPal community!

I'm sorry to hear that you are having trouble withdrawing the funds. As you mentioned that you have been facing this issue for the past three weeks, I would request that you please try contacting our support.

I hope this information was helpful!
Shantha

[Tshepi-S]

Hi I I did contact support via FB. They say that I should wait 72 hours and try again or use a different card. Both now which I tried and have still had no success.

[PayPal_Ayesha]

Hello @Tshepi-S,

Welcome to PayPal Community forum and thank you for posting!

I am sorry to know that you're having issues while transferring the funds and I understand how important it is to have funds at the right time. Based on the information that you have shared, It is possible that our security system is not letting this transaction to go through. Some unusual account activity would have triggered this. This is only temporary and our internal security system works hard to keep our customer's accounts safe. This is just a security measure that we take to make sure the account is safe. I would suggest you try to attempt the transaction again at a later time. Please do not try to attempt this transaction simultaneously, as our security system will get triggered and the clock will start from zero, from the time of the next attempt. I appreciate your patience in the meantime!

Regards,
Ayesha