Browser windows crashed mid transcation, no record of it and I can't recover my money. Please Help

rhustish
Contributor
Contributor

I wanted to pay an online merchant $X + shipping. I used the "Express Payment" button on the merchant's checkout page which popped up a browser and made me login to my paypal account and make the payment. It immediately deducted $X from my bank account (I used a debit card), taking me to the shipping page where it showed the grand total $X + shipping. This is when my browswer window crashed. There is no trace of that transcation in my PayPal account, neither did I recieve any E-Mails related to it. The only "communication", or at this point, the only proof I have of that transaction ever happening is a puny notification in my PayPal notifications that is attached, which conviniently disappeared when I tried to expand on it but mistakenly clicked "OK" [FML]. I wasn't logged in to the merchant's website either[FML x2] .Resolution center wont allow me to raise a complaint till I can refer to that transaction, which I just cannot.

Is there any way I can recover this amount or did a browser crash just cost me an amount that is significant to me, in exchange for absolutely nothing.
The notification :
240602_14h27m02s_screenshot.png
Apologies for bad image quality, PayPal doesn't allow screenshots on my device.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@rhustish 

 

Did you actually read the message?

 


Advice is voluntary.
Kudos / Solution appreciated.
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rhustish
Contributor
Contributor

I did, and it's already been over a day withour any changes in the situation. 

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