payment

[Alena68]

Hello everyone I have a problem.

I'm trying to pay for an order in an online store using pay pal. The mastercard card is also linked to the payment service. But this is what it says to me when I switch to payment: We were unable to complete your payment for you. To get your payments working again, please check your account or contact us. Very strange, since I can log in to my account, but there is no online store. The preferred payment method is pay pal.
If you have any ideas, I'd be grateful!

[PayPal_Bindu]

Hello @Alena68,

Thank you for your post and welcome to our community help forum!

I am sorry to know that you're not able to complete your payment. I understand that would be upsetting you! Not to worry! Every time you make a payment from your PayPal account it goes through a series of filters to determine how much potential risk may be involved. If the system deems any risk, the system may temporarily block the payment from going through or limit the payment options. In such situations, I recommend that you to try again at a later date by clearing your cache and cookies from your internet browser or try to use a different internet browser/device.

Best wishes,

Bindu