loRefund received but still seeing PayPal balance 0$

Rabit2022
Contributor
Contributor

Hello

I have received a full refund from Freelancer.com platform to my business paypal account. The transaction was done completed the funds werent transfered to my credit card and remains at Insights/Money In.  The funds appear to Insights/Money In but my PayPal balance still shows up as 0$

Whats seems the problem ?

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Rabit2022 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212


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